Return and Refund Policy

GreenoEnergy — Customer Satisfaction Comes First

At GreenoEnergy, we value our customers and aim to provide a smooth and reliable shopping experience. Please read our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return if:

• The product received is damaged or defective.
• The wrong product has been delivered.
• The product received differs materially from its description.
• The product qualifies for a return under the applicable product-specific policy or applicable law.

Return requests should be submitted within 7 days of delivery, unless a different period is specified for the product or required by applicable law.

2. Conditions for Returns

To help us process your request, please ensure that:

• The product is unused and in its original condition, where applicable.
• Original packaging, accessories, manuals and invoices are included, where applicable.
• Clear photographs or videos are provided for damaged, defective or incorrect products.

Products that are damaged through misuse or normal wear and tear may not qualify for a voluntary return, subject to applicable law.

3. How to Request a Return

1. Email us at greenoenergy@gmail.com.
2. Include your order number, registered contact details and reason for the return.
3. Attach photographs or videos if the product is damaged, defective or incorrect.
4. Wait for our instructions before sending the product back.

Our support team will review your request and explain the next steps.

4. Refund Policy

Approved refunds will be issued to the original payment method wherever possible. If that is not possible, an alternative lawful refund method may be arranged with the customer.

Refund processing will begin after the return is approved and any required inspection is completed. Refunds will generally be processed within 7–10 business days after approval. The time taken for the amount to appear in your account may depend on your bank or payment provider.

5. Exchanges

Exchanges may be offered for eligible products, subject to stock availability. Contact our support team to check whether an exchange is possible.

6. Cancellation Policy

Orders may be cancelled before dispatch by contacting us as soon as possible. Orders that have already been dispatched may not be cancellable through the normal cancellation process, but eligible return rights remain unaffected.

If an order is cancelled successfully after payment, the applicable refund will be processed to the original payment method wherever possible.

7. Non-Returnable Products

Certain products may not be eligible for a change-of-mind return due to hygiene, customization, digital delivery or other product-specific restrictions. Any such restrictions will be disclosed where applicable and will not override mandatory consumer rights.

8. Return Shipping Charges

For verified damaged, defective or incorrectly delivered products, GreenoEnergy will provide appropriate instructions for return shipping and will bear applicable return costs where required by law or our approved return arrangement.

For other eligible returns, shipping costs will be handled according to the applicable product policy and disclosed terms.

9. Contact Us

For return, refund, exchange or cancellation assistance:

Business Name: GreenoEnergy

Email Address: greenoenergy23@gmail.com

Business Address: Sector 09, Patiala RD, Balaji Enclave, Utrathiya, Zirakpur, Punjab, pin 140603 India.

We appreciate your trust in GreenoEnergy and will do our best to resolve your concerns fairly and promptly.