Shipping Policy

GreenoEnergy — Delivery Information

At GreenoEnergy, we aim to make the delivery process convenient and transparent. This Shipping Policy explains how orders are processed, shipped and delivered.

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing may take longer during holidays, promotional periods, stock shortages or other unexpected circumstances. If a significant delay occurs, we will communicate relevant updates where reasonably possible.

2. Shipping Destinations

We deliver to serviceable locations within India, subject to product availability and courier coverage.

Availability of delivery to a particular PIN code will be confirmed during checkout or through our customer support team.

3. Estimated Delivery Time

Estimated delivery generally takes 3–8 business days after dispatch, depending on the destination, courier service and product availability.

These are estimates, not guaranteed delivery dates. Remote locations and unforeseen courier or operational delays may require additional time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before the order is confirmed.

Any free-shipping offers will be subject to the conditions stated in the relevant offer.

5. Order Tracking

Where tracking is available, tracking details will be shared through the contact information provided with your order.

Please allow the courier some time to update tracking information after dispatch.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate shipping address and valid contact details.

If delivery fails because of an incorrect address, unavailable recipient or repeated failed delivery attempts, the courier may return the parcel to us. Any reshipping charges will be communicated where applicable and handled in accordance with the disclosed terms and applicable law.

7. Damaged, Missing or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, incomplete or incorrect item, contact us at greenoenergy@gmail.com as soon as possible.

Include your order number and clear photographs or videos of the item and packaging, where relevant. We will review the issue and explain the applicable resolution under our Return and Refund Policy.

8. Delays Beyond Our Control

Delivery may be affected by severe weather, transportation disruptions, public holidays, courier issues or other events beyond our reasonable control.

We will make reasonable efforts to assist with tracking and resolving delivery issues. Your statutory rights remain unaffected.

9. Order Cancellation

Cancellation requests should be submitted as early as possible. Once an order has been dispatched, cancellation may no longer be possible through the normal process. Eligible returns and refunds will be handled under our published policies and applicable law.

10. Contact Us

For shipping, tracking or delivery questions:

Business Name: GreenoEnergy

Email Address: greenoenergy23@gmail.com

Business Address: Sector 09, Patiala RD, Balaji Enclave, Utrathiya, Zirakpur, Punjab, pin 140603 India.