Privacy Policy

GreenoEnergy — Your Privacy Matters

At GreenoEnergy, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it and how we protect it when you visit our website or place an order.

1. Information We Collect

Depending on how you use our website, we may collect:

• Name and contact information.
• Billing and shipping addresses.
• Email address and phone number.
• Order details, transaction status and purchase history.
• Information you provide when contacting customer support.
• Technical information such as browser type, device information, IP address and website usage data, where collected.

We aim to collect only information reasonably necessary for our business operations and applicable legal obligations.

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders.
• Arrange shipping and delivery.
• Send order confirmations and important updates.
• Respond to customer service requests.
• Process eligible returns, refunds and cancellations.
• Improve our website, products and customer experience.
• Prevent fraud, protect website security and comply with legal requirements.
• Send promotional communications where permitted and, when required, with your consent.

3. Payment Information

Payments may be processed through third-party payment gateways or payment service providers. We do not intend to store complete payment card details on our own systems. Payment providers handle payment information according to their own privacy and security practices.

4. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing of Information

We may share relevant information with trusted service providers when necessary, including:

• Payment processors.
• Shipping and delivery partners.
• Website hosting and technology providers.
• Customer support and security service providers.
• Government authorities or other parties when disclosure is legally required.

We do not sell your personal information to third parties as a business practice.

6. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping and legal compliance.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information, or raise concerns about how it is used. Certain information may need to be retained where legally required.

To submit a privacy request, email greenoenergy@gmail.com.

9. Third-Party Services and Links

Our website may use third-party services or contain links to external websites. Those services and websites may have separate privacy policies, and we encourage you to review them before sharing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization where required by law.

11. Changes to This Policy

We may update this Privacy Policy when our business practices or legal requirements change. The updated version will be published on this page with a revised date.

12. Contact Information

Business Name: GreenoEnergy

Email Address: greenoenergy23@gmail.com